Frequently Asked Questions

Q: What experience do you have in the Moving Field?
A: Our four generations of moving experience has prepared us to fully anticipate all your moving needs. Guided by the company's mission and values, we strive to provide accurate and affordable moving solutions. Our goal is to be the very best at what we do, combining commitment and service guarantee. This unique approach has allowed us to maintain a leading role in the moving industry.

Q: How long in advance should I start asking for quotes?
A: It is recommended to do this at least 3 months in advance of your planned move. This enables you to receive all the relevant information, making sure you pack only those goods you really wish to take with you. Please keep in mind that we are in a position to offer you better prices once we can plan your move well in advance.

Q: Am I supposed to tip the movers?
A: Tipping is not required. However, most customers choose to tip 5%-10% to the crew, which provides them professional and courteous service.

Q: Is this site for company relocations only or also for private persons?
A: This site is for every kind of move. If you are preparing to move it is advisable to use the free quote service and read the free tips that are on this site.

Q: Do I need to disassemble items?
A: You have a choice. You can disassemble and reassemble items (furniture, etc.), or Olympus Moving & Storage can provide this service for you at NO additional charge.

Q: Are you licensed and insured?
A: Yes. Olympus Moving & Storage is licensed by the State of New York and carries the standard insurance coverage required by the New York State Department of Transportation. 

Q: How quickly can my stuff be stored?
A: As soon as you need.

Q: Can I store anything?
A: No. Flammable liquids, combustible gases, perishable goods, plants, animals and illegal substances are not allowed in our storage facility.

Q: How secure is the storage unit?
A: Storage units are safe because there is a person on the premises during operating hours and there is absolutely no access after hours. But since the storage company is not responsible for your belongings, it is a good idea to insure your unit at all times. Ask about our insurance options when you rent your unit.

Q: How long can I occupy my unit for?
A: You can stay as long as you want to.

Q: What should I do if I have questions about your services?
A: We'd be happy to answer your questions. For questions on our services please email or call us and one of our senior representatives will be happy to answer all your questions.